Sales & Service Manager 1 - San Mateo - Santa Fe, NM
Company Name:
U.S. Bank
Title: Sales & Service Manager 1 - San Mateo - Santa Fe, NM
Location: New Mexico-NM-Santa Fe
Job Number: 140042645
The Sales and Service Manager's primary duty is the supervision of assigned branch staff. This includes: having direct responsibility for interviewing, selecting, training, setting and adjusting pay rates and work hours, directing daily work, monitoring or implementing compliance measures, administering discipline, evaluating performance and recommending hiring and termination decisions. Coordinates operational activities within the branch to ensure satisfactory passing of Retail Quality Assurance (RQA) assessments and operational audits. Displays knowledge and proficiency in explaining, selling and administering products. Handles customer questions, concerns, and complaints as escalated by branch staff or otherwise as needed. Ensures assigned branch location complies with or satisfies legal and regulatory requirements established.
Must be able to work a flexible schedule.
This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. You will be subject to the required registration process, which includes a criminal background and credit check. Failure to meet or maintain any of the NMLS registration requirements, including maintaining a satisfactory criminal and credit record, may result in a rescission of your offer or termination of employment.
Your Career is Here.
Qualifications:
Basic Qualifications
- Bachelor's degree, or equivalent work experience
- Four or more years of experience in operations, customer service and/or human resources activities
- Minimum one year of supervisory experience
Preferred Skills/Experience
- Strong decision-making and problem-solving skills
- Excellent interpersonal and customer service skills
- Ability to resolve complex customer and employee-related issues with minimal guidance
- Demonstrated understanding of branch operations and financial products and services
- Effective verbal and written communications skills
- Experience having served in an assistant branch manager capacity or related role
- Well-developed leadership skills
Job: Branch BankingEstimated Salary: $20 to $28 per hour based on qualifications.
U.S. Bank
Title: Sales & Service Manager 1 - San Mateo - Santa Fe, NM
Location: New Mexico-NM-Santa Fe
Job Number: 140042645
The Sales and Service Manager's primary duty is the supervision of assigned branch staff. This includes: having direct responsibility for interviewing, selecting, training, setting and adjusting pay rates and work hours, directing daily work, monitoring or implementing compliance measures, administering discipline, evaluating performance and recommending hiring and termination decisions. Coordinates operational activities within the branch to ensure satisfactory passing of Retail Quality Assurance (RQA) assessments and operational audits. Displays knowledge and proficiency in explaining, selling and administering products. Handles customer questions, concerns, and complaints as escalated by branch staff or otherwise as needed. Ensures assigned branch location complies with or satisfies legal and regulatory requirements established.
Must be able to work a flexible schedule.
This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. You will be subject to the required registration process, which includes a criminal background and credit check. Failure to meet or maintain any of the NMLS registration requirements, including maintaining a satisfactory criminal and credit record, may result in a rescission of your offer or termination of employment.
Your Career is Here.
Qualifications:
Basic Qualifications
- Bachelor's degree, or equivalent work experience
- Four or more years of experience in operations, customer service and/or human resources activities
- Minimum one year of supervisory experience
Preferred Skills/Experience
- Strong decision-making and problem-solving skills
- Excellent interpersonal and customer service skills
- Ability to resolve complex customer and employee-related issues with minimal guidance
- Demonstrated understanding of branch operations and financial products and services
- Effective verbal and written communications skills
- Experience having served in an assistant branch manager capacity or related role
- Well-developed leadership skills
Job: Branch BankingEstimated Salary: $20 to $28 per hour based on qualifications.
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