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assistant store manager - Santa Fe, NM

Company Name:
Starbucks Coffee Company
Summary of Experience
oProgressively responsible retail experience (2 years)
oCustomer service experience in a retail or restaurant environment (1 year)
oExperience in directing the work of others
Basic Qualifications
oMaintain regular and consistent attendance and punctuality, with or without reasonable accommodation
oAvailable to work flexible hours that may include early mornings, evenings, weekends and/or holidays
oAvailable to work flexible hours that may include a total of 40 or more hours per week
o1 or more years of experience in a role that requires frequent interaction with customers, fulfilling the requests of customers and responsibility for addressing customer issues, questions and suggestions OR
- a Bachelors degree or higher in business or hospitality management; OR
- 4 or more years of US military service
o1 or more years of experience in a role training employees to comply with policies, rules, guidelines and standards; OR
- Bachelors degree or higher in business or hospitality management OR
- 4 or more years of US military service
o1 or more years of experience in a role delegating tasks to other employees and/or coordinating the tasks of 2 or more employees; or a Bachelors degree or higher in business or hospitality management; or 4 or more years of US military service
oHigh School diploma/GED
Required Knowledge, Skills and Abilities
oAbility to act with a customer comes first attitude and deliver customer service that meets or exceeds customer expectations
oAbility to use discretion in providing direction to others
oEffective oral communication skills
oKnowledge of the retail environment
oStrong interpersonal skills
oStrong problem-solving skills
oTeam-building skills
oAbility to work in a fast-paced and changing environment
oAbility to deliver excellent customer service
oAbility to work as part of a team
Starbucks is an equal opportunity employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities.

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