IT End User Supervisor (DMA #80156)
$29.
37 - $46.
99 Hourly$61,089 - $97,742 AnnuallyThis position is a Pay Band IDPosting DetailsTHIS POSTING WILL BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME.
APPLICANT LISTS MAY BE SCREENED MORE THAN ONCE.
Why does the job exist?The purpose of this position is to supervise a team of high-level Information Technology personnel and direct their day-to-day activity to accomplish the Program's responsibility:
managing and operating 10 Distributive Learning Classrooms throughout the New Mexico Army National Guard consisting of 170 workstations.
The position will ensure effective management of IT spending in alignment with the state's strategic plan and Program's respective budget availability.
Additionally, the position collaborates closely with the Program's Chief Information Officer, Department of Military Affairs leadership, and agency IT staff both assigned to State and Federal positions, towards these goals.
How does it get done?Directing the personnel, resources, guidance, training, collaboration, communication, and processes related to the Program's IT projects , IT professional service procurement reviews, security compliance, IT strategic plans and IT budget tracking.
Supervisor of IT staff; classroom scheduling; staff scheduling; Tier 3 support; ensure security standards are met; assign, track and ensure completion of trouble tickets and escalations.
Who are the customers?Department of Military Affairs management, NM National Guard Leadership and Personnel, Citizens of New Mexico Ideal CandidateCollege Degree in Computer Science; six (6) years experience providing technical support to end-users; Security Plus certification; Experience with budget tracking and management; Knowledge of state processes related to personnel, budget, and IT.
Minimum QualificationAssociate's degree in Computer Science, Management Information Systems (MIS), Information Technology, Engineering or similar technical degree and two (2) years of experience in providing technical support to end-users for computer hardware, software, and/or network related problems.
Substitutions Apply.
See Substitution Table below.
Substitution TableThese combinations of education and experience qualify you for the position:
Education Experience Education Experience 1 High School Diploma or Equivalent AND 4 years of experience OR High School Diploma or Equivalent AND 4 years of experience 2 Associate's degree in the field(s) specified in the minimum qualification AND 2 years of experience Associate's degree or higher in any field AND 4 years of experience 3 Bachelor's degree or higher in the field(s) specified in the minimum qualification AND 0 years of experienceoEducation and years of experience must be related to the purpose of the position.
oIf Minimum Qualification requires a specific number of semester hours in a field (e.
g.
6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications.
No substitutions apply for semester hours.
Employment RequirementsSecurity Plus certification is required within 6 months upon hire.
Employment is subject to background check and is conditional pending results.
Must possess and maintain a valid Driver's License with no limitations or restrictions.
Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification as a condition of continued employment.
Working ConditionsWork is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage.
Some bending, standing, and lifting up to 35 pounds.
In state travel is required.
Supplemental Information
Benefits:
Do you know what Total Compensation is? Click here Agency Contact Information:
David Maestas Email For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit PositionThis position is not covered by a collective bargaining agreement.
Recommended Skills Business Informatics Comp Tia Security
Computer Architectures Information Technology Leadership Procurement Management Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
external-apply-email-saved').
on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3r59l69twd0l4lbjzm', 'ExternalApply-j3r59l69twd0l4lbjzm'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
37 - $46.
99 Hourly$61,089 - $97,742 AnnuallyThis position is a Pay Band IDPosting DetailsTHIS POSTING WILL BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME.
APPLICANT LISTS MAY BE SCREENED MORE THAN ONCE.
Why does the job exist?The purpose of this position is to supervise a team of high-level Information Technology personnel and direct their day-to-day activity to accomplish the Program's responsibility:
managing and operating 10 Distributive Learning Classrooms throughout the New Mexico Army National Guard consisting of 170 workstations.
The position will ensure effective management of IT spending in alignment with the state's strategic plan and Program's respective budget availability.
Additionally, the position collaborates closely with the Program's Chief Information Officer, Department of Military Affairs leadership, and agency IT staff both assigned to State and Federal positions, towards these goals.
How does it get done?Directing the personnel, resources, guidance, training, collaboration, communication, and processes related to the Program's IT projects , IT professional service procurement reviews, security compliance, IT strategic plans and IT budget tracking.
Supervisor of IT staff; classroom scheduling; staff scheduling; Tier 3 support; ensure security standards are met; assign, track and ensure completion of trouble tickets and escalations.
Who are the customers?Department of Military Affairs management, NM National Guard Leadership and Personnel, Citizens of New Mexico Ideal CandidateCollege Degree in Computer Science; six (6) years experience providing technical support to end-users; Security Plus certification; Experience with budget tracking and management; Knowledge of state processes related to personnel, budget, and IT.
Minimum QualificationAssociate's degree in Computer Science, Management Information Systems (MIS), Information Technology, Engineering or similar technical degree and two (2) years of experience in providing technical support to end-users for computer hardware, software, and/or network related problems.
Substitutions Apply.
See Substitution Table below.
Substitution TableThese combinations of education and experience qualify you for the position:
Education Experience Education Experience 1 High School Diploma or Equivalent AND 4 years of experience OR High School Diploma or Equivalent AND 4 years of experience 2 Associate's degree in the field(s) specified in the minimum qualification AND 2 years of experience Associate's degree or higher in any field AND 4 years of experience 3 Bachelor's degree or higher in the field(s) specified in the minimum qualification AND 0 years of experienceoEducation and years of experience must be related to the purpose of the position.
oIf Minimum Qualification requires a specific number of semester hours in a field (e.
g.
6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications.
No substitutions apply for semester hours.
Employment RequirementsSecurity Plus certification is required within 6 months upon hire.
Employment is subject to background check and is conditional pending results.
Must possess and maintain a valid Driver's License with no limitations or restrictions.
Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification as a condition of continued employment.
Working ConditionsWork is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage.
Some bending, standing, and lifting up to 35 pounds.
In state travel is required.
Supplemental Information
Benefits:
Do you know what Total Compensation is? Click here Agency Contact Information:
David Maestas Email For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit PositionThis position is not covered by a collective bargaining agreement.
Recommended Skills Business Informatics Comp Tia Security
Computer Architectures Information Technology Leadership Procurement Management Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
external-apply-email-saved').
on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3r59l69twd0l4lbjzm', 'ExternalApply-j3r59l69twd0l4lbjzm'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
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