Retirement Specialist I - Call Center
3.
5 Santa Fe, NM Santa Fe, NM Full-time Full-time $37,029 - $59,246 a year $37,029 - $59,246 a year 5 days ago 5 days ago 5 days ago Salary $17.
80 - $28.
48 Hourly $37,029 - $59,246 Annually This position is a Pay Band 55 Posting Details Interviews are anticipated to be conducted within two weeks of closing date.
Why does the job exist? The position is part of the Call Center Unit responsible for providing excellent customer service by providing the information required for retirement purposes.
PERA represents 50,000 active members, 40,000 retirees and 31 retirement plans.
How does it get done? Respond to all calls and provide customer service for members Verify and audit retirement requests Meet with members and provide guidance to retirement questions Who are the customers? PERA active and inactive members PERA retirees PERA affiliated agencies PERA affiliated employers Ideal Candidate The ideal candidate will have:
Ability to deal with difficult situations Excellent customer service skills Ability to adhere to strict guidelines Ability to understand and follow rules and statutes Minimum Qualification High School Diploma or Equivalency and one (1) year of direct experience in bookkeeping, retirement processing, benefits administration, and/or auditing.
Substitutions Apply.
See Substitution Table below.
Substitution Table These combinations of education and experience qualify you for the position:
Education Experience 1 High School Diploma or Equivalent AND # of months or years of experience specified in the minimum qualification 2 Associate's Degree AND Zero years of experience Education and years of experience must be related to the purpose of the position.
If Minimum Qualification requires a specific number of semester hours in a field (e.
g.
6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications.
No substitutions apply for semester hours.
Employment Requirements Must possess and maintain a valid New Mexico Driver's License.
Pre-employment background investigation is required and is conditional pending results.
Working Conditions Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage.
Some sitting, standing, bending and reaching may be required.
Must be able to lift 25 lbs.
Supplemental Information
Benefits:
Do you know what Total Compensation is? Click here Agency Contact Information:
Jessica Trujillo 505-372-9518Email For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position This position is not covered by a collective bargaining agreement.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
5 Santa Fe, NM Santa Fe, NM Full-time Full-time $37,029 - $59,246 a year $37,029 - $59,246 a year 5 days ago 5 days ago 5 days ago Salary $17.
80 - $28.
48 Hourly $37,029 - $59,246 Annually This position is a Pay Band 55 Posting Details Interviews are anticipated to be conducted within two weeks of closing date.
Why does the job exist? The position is part of the Call Center Unit responsible for providing excellent customer service by providing the information required for retirement purposes.
PERA represents 50,000 active members, 40,000 retirees and 31 retirement plans.
How does it get done? Respond to all calls and provide customer service for members Verify and audit retirement requests Meet with members and provide guidance to retirement questions Who are the customers? PERA active and inactive members PERA retirees PERA affiliated agencies PERA affiliated employers Ideal Candidate The ideal candidate will have:
Ability to deal with difficult situations Excellent customer service skills Ability to adhere to strict guidelines Ability to understand and follow rules and statutes Minimum Qualification High School Diploma or Equivalency and one (1) year of direct experience in bookkeeping, retirement processing, benefits administration, and/or auditing.
Substitutions Apply.
See Substitution Table below.
Substitution Table These combinations of education and experience qualify you for the position:
Education Experience 1 High School Diploma or Equivalent AND # of months or years of experience specified in the minimum qualification 2 Associate's Degree AND Zero years of experience Education and years of experience must be related to the purpose of the position.
If Minimum Qualification requires a specific number of semester hours in a field (e.
g.
6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications.
No substitutions apply for semester hours.
Employment Requirements Must possess and maintain a valid New Mexico Driver's License.
Pre-employment background investigation is required and is conditional pending results.
Working Conditions Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage.
Some sitting, standing, bending and reaching may be required.
Must be able to lift 25 lbs.
Supplemental Information
Benefits:
Do you know what Total Compensation is? Click here Agency Contact Information:
Jessica Trujillo 505-372-9518Email For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position This position is not covered by a collective bargaining agreement.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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