Quality Assurance Specialist I
3.
9 Santa Fe, NM Santa Fe, NM Full-time Full-time $20.
77 - $25.
67 an hour $20.
77 - $25.
67 an hour POSITION TITLE:
Quality Assurance Specialist I REPORTS TO:
Compliance Management SUPERVISES:
N/A JOB STATUS:
Non-Exempt JOB GRADE 9:
$20.
77 - $25.
67 Targeted Hourly Rate JOB
Summary:
The Quality Assurance Specialist I play a crucial role in offering direct support to frontline staff on issues related to operational processes.
This individual is accountable for understanding and following both federal and state laws, as well as the department's internal rules, procedures, and guidelines.
Their responsibilities include overseeing consumer and business financial products, whether initiated online or in-person, to maintain the State ECU's high level of professionalism when dealing with both current and potential members.
They are also charged with spotting and reporting any errors or gaps to ensure State ECU stays in compliance with federal laws.
Additionally, they support the compliance team in every aspect of adhering to the Bank Secrecy Act (BSA) regulations.
All employees of State Employees Credit Union are proactive, result driven, and fully committed to the Credit Union's mission and vision.
They strive to achieve the highest standards of excellence and consistently exceed the expectations established by Credit Union Management.
Duties/
Responsibilities:
Responsible for the examination of all new account's openings, ensuring strict adherence to policies, procedures, and processes, with the aim of preventing any illicit activities that may lead to losses for Members or the Credit Union.
Performs thorough review of data, verifying accuracy and adherence to high-quality business standards.
Tasked with promptly addressing identified issues and taking necessary corrective actions, while also reporting them to the relevant manager.
Responsible for ensuring the completion of OFAC checks as mandated by federal regulations and reporting any identified deficiencies to the appropriate manager.
Ensures accurate submission of currency transaction reports in accordance with federal regulations and promptly reporting any identified deficiencies to the relevant manager.
Examines Currency Transaction Report (CTR) activity and detects potential structuring activities in both business and consumer transactions.
Serves as the subject matter expert in complaint management for complaints issued to the supervisory committee, effectively overseeing the complaint process as a tool for both compliance and quality control.
Supports the compliance department in various aspects of BSA compliance, including the daily examination of pin-based debit card disputes, and adherence to the dispute resolution requirements for credit cards and Reg E.
Maintains a comprehensive understanding of compliance issues and engage in relevant training, including but not limited to Bank Secrecy Act, Reg P, and the Patriot Act, as applicable.
Performs other duties as assigned.
Required Skills/Abilities:
Ability to maintain high accuracy and thoroughness when executing tasks.
Effective written and verbal communication skills, with the ability to communicate information in an approachable manner.
Self-starter, able to independently assess priorities and deliver high quality results.
Analytical and organizational skills.
Possess active listening skills, understand the points being made and present solutions as necessary.
Must have knowledge of office machines and equipment, be able to type, and have proficient use of Microsoft Office Suite products.
Patience, tact, enthusiasm, and positive attitude toward the staff, Members and general public.
Education/
Experience:
Education or experience equivalent to a High School diploma or G.
E.
D certificate, in addition to 2-3 years of banking, financial operations or related experience.
General Requirements:
Must be capable to execute all terms and conditions set forth in the Employee Handbook, including but not limited to:
Works in a safety conscious manner which ensures that safe work practices are used in order not to pose a risk to self or others in the workplace.
Adheres to policy on Drug Free Workplace.
Complies with company policies and procedures and local, state and federal regulations.
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Some standing, walking, kneeling, stooping, bending and lifting.
Must be able to lift up to 15 pounds at times.
Must be able to access and navigate each department at the organization's facilities.
State Employees Credit Union offers a highly competitive benefits package Applications must be received by Human Resources State Employees Credit Union of New Mexico is an Equal Opportunity Employer Equal Opportunity Employer, including disabled and veterans.
Responsible for the examination of all new account's openings, ensuring strict adherence to policies, procedures, and processes, with the aim of preventing any illicit activities that may lead to losses for Members or the Credit Union.
Performs thorough review of data, verifying accuracy and adherence to high-quality business standards.
Tasked with promptly addressing identified issues and taking necessary corrective actions, while also reporting them to the relevant manager.
Responsible for ensuring the completion of OFAC checks as mandated by federal regulations and reporting any identified deficiencies to the appropriate manager.
Ensures accurate submission of currency transaction reports in accordance with federal regulations and promptly reporting any identified deficiencies to the relevant manager.
Examines Currency Transaction Report (CTR) activity and detects potential structuring activities in both business and consumer transactions.
Serves as the subject matter expert in complaint management for complaints issued to the supervisory committee, effectively overseeing the complaint process as a tool for both compliance and quality control.
Supports the compliance department in various aspects of BSA compliance, including the daily examination of pin-based debit card disputes, and adherence to the dispute resolution requirements for credit cards and Reg E.
Maintains a comprehensive understanding of compliance issues and engage in relevant training, including but not limited to Bank Secrecy Act, Reg P, and the Patriot Act, as applicable.
Performs other duties as assigned.
Ability to maintain high accuracy and thoroughness when executing tasks.
Effective written and verbal communication skills, with the ability to communicate information in an approachable manner.
Self-starter, able to independently assess priorities and deliver high quality results.
Analytical and organizational skills.
Possess active listening skills, understand the points being made and present solutions as necessary.
Must have knowledge of office machines and equipment, be able to type, and have proficient use of Microsoft Office Suite products.
Works in a safety conscious manner which ensures that safe work practices are used in order not to pose a risk to self or others in the workplace.
Adheres to policy on Drug Free Workplace.
Complies with company policies and procedures and local, state and federal regulations.
Prolonged periods of sitting at a desk and working on a computer.
Some standing, walking, kneeling, stooping, bending and lifting.
Must be able to lift up to 15 pounds at times.
Must be able to access and navigate each department at the organization's facilities.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
9 Santa Fe, NM Santa Fe, NM Full-time Full-time $20.
77 - $25.
67 an hour $20.
77 - $25.
67 an hour POSITION TITLE:
Quality Assurance Specialist I REPORTS TO:
Compliance Management SUPERVISES:
N/A JOB STATUS:
Non-Exempt JOB GRADE 9:
$20.
77 - $25.
67 Targeted Hourly Rate JOB
Summary:
The Quality Assurance Specialist I play a crucial role in offering direct support to frontline staff on issues related to operational processes.
This individual is accountable for understanding and following both federal and state laws, as well as the department's internal rules, procedures, and guidelines.
Their responsibilities include overseeing consumer and business financial products, whether initiated online or in-person, to maintain the State ECU's high level of professionalism when dealing with both current and potential members.
They are also charged with spotting and reporting any errors or gaps to ensure State ECU stays in compliance with federal laws.
Additionally, they support the compliance team in every aspect of adhering to the Bank Secrecy Act (BSA) regulations.
All employees of State Employees Credit Union are proactive, result driven, and fully committed to the Credit Union's mission and vision.
They strive to achieve the highest standards of excellence and consistently exceed the expectations established by Credit Union Management.
Duties/
Responsibilities:
Responsible for the examination of all new account's openings, ensuring strict adherence to policies, procedures, and processes, with the aim of preventing any illicit activities that may lead to losses for Members or the Credit Union.
Performs thorough review of data, verifying accuracy and adherence to high-quality business standards.
Tasked with promptly addressing identified issues and taking necessary corrective actions, while also reporting them to the relevant manager.
Responsible for ensuring the completion of OFAC checks as mandated by federal regulations and reporting any identified deficiencies to the appropriate manager.
Ensures accurate submission of currency transaction reports in accordance with federal regulations and promptly reporting any identified deficiencies to the relevant manager.
Examines Currency Transaction Report (CTR) activity and detects potential structuring activities in both business and consumer transactions.
Serves as the subject matter expert in complaint management for complaints issued to the supervisory committee, effectively overseeing the complaint process as a tool for both compliance and quality control.
Supports the compliance department in various aspects of BSA compliance, including the daily examination of pin-based debit card disputes, and adherence to the dispute resolution requirements for credit cards and Reg E.
Maintains a comprehensive understanding of compliance issues and engage in relevant training, including but not limited to Bank Secrecy Act, Reg P, and the Patriot Act, as applicable.
Performs other duties as assigned.
Required Skills/Abilities:
Ability to maintain high accuracy and thoroughness when executing tasks.
Effective written and verbal communication skills, with the ability to communicate information in an approachable manner.
Self-starter, able to independently assess priorities and deliver high quality results.
Analytical and organizational skills.
Possess active listening skills, understand the points being made and present solutions as necessary.
Must have knowledge of office machines and equipment, be able to type, and have proficient use of Microsoft Office Suite products.
Patience, tact, enthusiasm, and positive attitude toward the staff, Members and general public.
Education/
Experience:
Education or experience equivalent to a High School diploma or G.
E.
D certificate, in addition to 2-3 years of banking, financial operations or related experience.
General Requirements:
Must be capable to execute all terms and conditions set forth in the Employee Handbook, including but not limited to:
Works in a safety conscious manner which ensures that safe work practices are used in order not to pose a risk to self or others in the workplace.
Adheres to policy on Drug Free Workplace.
Complies with company policies and procedures and local, state and federal regulations.
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Some standing, walking, kneeling, stooping, bending and lifting.
Must be able to lift up to 15 pounds at times.
Must be able to access and navigate each department at the organization's facilities.
State Employees Credit Union offers a highly competitive benefits package Applications must be received by Human Resources State Employees Credit Union of New Mexico is an Equal Opportunity Employer Equal Opportunity Employer, including disabled and veterans.
Responsible for the examination of all new account's openings, ensuring strict adherence to policies, procedures, and processes, with the aim of preventing any illicit activities that may lead to losses for Members or the Credit Union.
Performs thorough review of data, verifying accuracy and adherence to high-quality business standards.
Tasked with promptly addressing identified issues and taking necessary corrective actions, while also reporting them to the relevant manager.
Responsible for ensuring the completion of OFAC checks as mandated by federal regulations and reporting any identified deficiencies to the appropriate manager.
Ensures accurate submission of currency transaction reports in accordance with federal regulations and promptly reporting any identified deficiencies to the relevant manager.
Examines Currency Transaction Report (CTR) activity and detects potential structuring activities in both business and consumer transactions.
Serves as the subject matter expert in complaint management for complaints issued to the supervisory committee, effectively overseeing the complaint process as a tool for both compliance and quality control.
Supports the compliance department in various aspects of BSA compliance, including the daily examination of pin-based debit card disputes, and adherence to the dispute resolution requirements for credit cards and Reg E.
Maintains a comprehensive understanding of compliance issues and engage in relevant training, including but not limited to Bank Secrecy Act, Reg P, and the Patriot Act, as applicable.
Performs other duties as assigned.
Ability to maintain high accuracy and thoroughness when executing tasks.
Effective written and verbal communication skills, with the ability to communicate information in an approachable manner.
Self-starter, able to independently assess priorities and deliver high quality results.
Analytical and organizational skills.
Possess active listening skills, understand the points being made and present solutions as necessary.
Must have knowledge of office machines and equipment, be able to type, and have proficient use of Microsoft Office Suite products.
Works in a safety conscious manner which ensures that safe work practices are used in order not to pose a risk to self or others in the workplace.
Adheres to policy on Drug Free Workplace.
Complies with company policies and procedures and local, state and federal regulations.
Prolonged periods of sitting at a desk and working on a computer.
Some standing, walking, kneeling, stooping, bending and lifting.
Must be able to lift up to 15 pounds at times.
Must be able to access and navigate each department at the organization's facilities.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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