Federal Assistance Programs Analyst
3.
5 Full-time 8 hours ago Full Job Description Salary $18.
15 - $29.
04 Hourly $37,752 - $60,403 Annually This position is a Pay Band 60 Purpose of Position THIS JOB POSTING MAY BE USED TO FILL MULTIPLE VACANCIES.
THIS POSTING WILL BE USED TO CONDUCT ONGOING RECRUITMENT AND WILL REMAIN OPEN UNTIL ALL POSITIONS HAVE BEEN FILLED.
Why does the job exist? The Analyst will be responsible for supporting rapidly deployed public sector federal assistance programs, a turnkey grant implementation solution that is part of our COVID-19 relief package of technical assistance and support services; Serve as the public-facing first line of contact with a community s applicants and responsible for keeping the Operations Manager apprised of emerging application trends.
The Analyst will develop and maintain client-facing relationships with applicants, communicate informed guidance to applicants, and provide rigorous grant application review, processing, and record-keeping.
How does it get done? Confirm clients eligibility in either the ERAP or the HAF program and facilitate access to an integrated network of multiple public support programs and services that promote housing stability and assure low-income individuals receive assistance.
Analyze and process electronic applications for program eligibility; Document and verify application data, review, modify, or edit data as needed;Process clients application for multiple public assistance programs; authorize and oversee disbursement of public assistance and provide referrals to community resources.
Analysts must remain current on policy, procedures, and ongoing revisions to apply and if necessary, interpret multiple guidelines.
Ensure compliance with accountability requirements by documenting case management and completing determination justifications.
Prepare and create reports regarding data received in automated system, and maintain electronic records of all inquiries and work activities;regular reports for the Program Manager including grant management system dashboard elements and observations from applications; Accurately maintain information within the financial tracking system including associated documentation; Perform follow up interviews and investigations, and conduct public relations and customer service for programs of a highly complex nature.
Contact appropriate internal/external partner(s) on application-related issues as needed; Identify and obtain necessary supportive documentation for application processing to payment, ensure supportive documentation is uploaded to the electronic application; Perform follow-up on requests for information by tenant, landlord or utility company; Triage technical and application inquiries, identify solutions and respond in a timely manner to applicants; Provide follow-up with theapplicants, landlords and utility companies to obtain missing document(s); Support customers with successful application completion; Perform clerical tasks or data entry duties as needed Use prescribed telephone etiquette and follow customer service procedures Meet with walk-in constituents on service-related matters; Respect client dignity and confidentiality at all stages of the application process.
Who are the customers? Federal Assistance Programs clients and constituents.
Ideal Candidate Experienced in assessing and resolving customer service matters.
Demonstrate patience while handling difficult client situations.
Perform multiple tasks simultaneously and maintain composure in all circumstances.
Preferred ability to work in teams and individually.
Attention to detail.
Minimum Qualification Associates degree and two (2) years of experience in the procedures of business and management principles involved in strategic planning.
Substitutions Apply.
See Substitution Table below.
Substitution Table These combinations of education and experience qualify you for the position:
Education Experience 1 High School Diploma or Equivalent AND 4 years of experience 2 Associate's degree AND 2 years of experience 3 Bachelor's degree or higher AND 0 years of experience Education and years of experience must be related to the purpose of the position.
If Minimum Qualification requires a specific number of semester hours in a field (e.
g.
6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications.
No substitutions apply for semester hours.
Employment Requirements This position is based in a customer service unit therefore, employees may be required to work irregular and/or extra hours, as well as weekends, and holidays as necessary.
This position may require minimal travel.
Working Conditions State of New Mexico employees may be impacted by the Public Health Order dated August 12, 2022, which requires facilities licensed or certified by the Centers for Medicare and Medicaid Services (CMS), including all hospital types, long-term care facilities, nursing homes, hospice facilities and rehabilitation facilities, as well as assisted living facilities and adult day care settings, to adhere to all COVID-related requirements prescribed by CMS, including, but not limited to masking and staff vaccination.
In addition, employees working in State correctional facilities who have the potential for direct or indirect exposure to inmates are required to be vaccinated against COVID-19.
Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT), extensive personal computer and phone usage.
Supplemental Information
Benefits:
Do you know what Total Compensation is? Click here Agency Contact Information:
Erica Cummings, Email For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position This position is not covered by a collective bargaining agreement.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
5 Full-time 8 hours ago Full Job Description Salary $18.
15 - $29.
04 Hourly $37,752 - $60,403 Annually This position is a Pay Band 60 Purpose of Position THIS JOB POSTING MAY BE USED TO FILL MULTIPLE VACANCIES.
THIS POSTING WILL BE USED TO CONDUCT ONGOING RECRUITMENT AND WILL REMAIN OPEN UNTIL ALL POSITIONS HAVE BEEN FILLED.
Why does the job exist? The Analyst will be responsible for supporting rapidly deployed public sector federal assistance programs, a turnkey grant implementation solution that is part of our COVID-19 relief package of technical assistance and support services; Serve as the public-facing first line of contact with a community s applicants and responsible for keeping the Operations Manager apprised of emerging application trends.
The Analyst will develop and maintain client-facing relationships with applicants, communicate informed guidance to applicants, and provide rigorous grant application review, processing, and record-keeping.
How does it get done? Confirm clients eligibility in either the ERAP or the HAF program and facilitate access to an integrated network of multiple public support programs and services that promote housing stability and assure low-income individuals receive assistance.
Analyze and process electronic applications for program eligibility; Document and verify application data, review, modify, or edit data as needed;Process clients application for multiple public assistance programs; authorize and oversee disbursement of public assistance and provide referrals to community resources.
Analysts must remain current on policy, procedures, and ongoing revisions to apply and if necessary, interpret multiple guidelines.
Ensure compliance with accountability requirements by documenting case management and completing determination justifications.
Prepare and create reports regarding data received in automated system, and maintain electronic records of all inquiries and work activities;regular reports for the Program Manager including grant management system dashboard elements and observations from applications; Accurately maintain information within the financial tracking system including associated documentation; Perform follow up interviews and investigations, and conduct public relations and customer service for programs of a highly complex nature.
Contact appropriate internal/external partner(s) on application-related issues as needed; Identify and obtain necessary supportive documentation for application processing to payment, ensure supportive documentation is uploaded to the electronic application; Perform follow-up on requests for information by tenant, landlord or utility company; Triage technical and application inquiries, identify solutions and respond in a timely manner to applicants; Provide follow-up with theapplicants, landlords and utility companies to obtain missing document(s); Support customers with successful application completion; Perform clerical tasks or data entry duties as needed Use prescribed telephone etiquette and follow customer service procedures Meet with walk-in constituents on service-related matters; Respect client dignity and confidentiality at all stages of the application process.
Who are the customers? Federal Assistance Programs clients and constituents.
Ideal Candidate Experienced in assessing and resolving customer service matters.
Demonstrate patience while handling difficult client situations.
Perform multiple tasks simultaneously and maintain composure in all circumstances.
Preferred ability to work in teams and individually.
Attention to detail.
Minimum Qualification Associates degree and two (2) years of experience in the procedures of business and management principles involved in strategic planning.
Substitutions Apply.
See Substitution Table below.
Substitution Table These combinations of education and experience qualify you for the position:
Education Experience 1 High School Diploma or Equivalent AND 4 years of experience 2 Associate's degree AND 2 years of experience 3 Bachelor's degree or higher AND 0 years of experience Education and years of experience must be related to the purpose of the position.
If Minimum Qualification requires a specific number of semester hours in a field (e.
g.
6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications.
No substitutions apply for semester hours.
Employment Requirements This position is based in a customer service unit therefore, employees may be required to work irregular and/or extra hours, as well as weekends, and holidays as necessary.
This position may require minimal travel.
Working Conditions State of New Mexico employees may be impacted by the Public Health Order dated August 12, 2022, which requires facilities licensed or certified by the Centers for Medicare and Medicaid Services (CMS), including all hospital types, long-term care facilities, nursing homes, hospice facilities and rehabilitation facilities, as well as assisted living facilities and adult day care settings, to adhere to all COVID-related requirements prescribed by CMS, including, but not limited to masking and staff vaccination.
In addition, employees working in State correctional facilities who have the potential for direct or indirect exposure to inmates are required to be vaccinated against COVID-19.
Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT), extensive personal computer and phone usage.
Supplemental Information
Benefits:
Do you know what Total Compensation is? Click here Agency Contact Information:
Erica Cummings, Email For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position This position is not covered by a collective bargaining agreement.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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