Operations Research Analyst- Advanced
3.
5 Full-time 1 day ago Full Job Description Salary $24.
11 - $38.
58 Hourly $50,155 - $80,248 Annually This position is a Pay Band 70 Purpose of Position This posting may be used to fill multiple vacancies.
This posting will be used to conduct an ongoing recruitment and will remain open until all positions have been filled.
Why does the job exist? The Operations Research Analyst - Advanced will:
Provide help desk support to users of the Automated System Program and Eligibility Network (ASPEN) public assistance benefit system; Resolve issues submitted by ASPEN users via telephone or portal; Create and follow-up incident reports using Cherwell, Clear Quest and DameWare; Troubleshoot and document system issues and provides instruction on eligibility determination, benefit issuance, name clearance, interfaces, correspondence, account creation, password resets and associated system requests; Conduct User Acceptance Testing (UAT) for the ASPEN System in order to determine if the requirements of a specification or contract are met; Conduct formal testing with respect to user needs, requirements, and business processes; Determine if a system satisfies all requirements.
How does it get done? The Operations Research Analyst - Advanced is responsible for:
Resolving issues submitted by ASPEN users via telephone or portal; Creating and following-up of incident reports using Cherwell, Clear Quest and DameWare; Troubleshooting and documenting system issues; Providing instruction on eligibility determination, benefit issuance, name clearance, interfaces, correspondence, account creation, password resets and associated system requests; Conducting User Acceptance Testing (UAT) and formal testing; Creating, documenting and analyzing test case scenarios using predetermined data from user stories.
Who are the customers? Users of the Automated System Program and Eligibility Network (ASPEN) public assistance benefit system.
Ideal Candidate The Ideal Candidate has:
Experience interacting with the public to take an application or to determine eligibility for governmental assistance; Experience utilizing the Automated System Program and Eligibility Network (ASPEN); Current knowledge of Income Support Division (ISD) policies and procedures; Experience resolving complex issues; Analytical Skills.
Minimum Qualification Bachelor's degree and two (2) years of experience including research, statistics, computer science, data analysis, accounting, auditing, finance, economics, business, public administration, budgeting, management and/or systems analysis.
Substitutions Apply.
See Substitution Table below.
Substitution Table These combinations of education and experience qualify you for the position:
Education Experience 1 High School Diploma or Equivalent AND 6 years of experience 2 Associate's degree AND 4 years of experience 3 Bachelor's degree AND 2 years of experience 4 Master's degree or higher AND 0 years of experience Education and years of experience must be related to the purpose of the position.
If Minimum Qualification requires a specific number of semester hours in a field (e.
g.
6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications.
No substitutions apply for semester hours.
Employment Requirements Must possess and maintain a valid Driver's License.
Working Conditions State of New Mexico employees may be impacted by the Public Health Order dated December 19, 2022, which requires facilities licensed or certified by the Centers for Medicare and Medicaid Services (CMS), including all hospital types, long-term care facilities, nursing homes, hospice facilities and rehabilitation facilities, as well as assisted living facilities and adult day care settings, to adhere to all COVID-related requirements prescribed by CMS, including, but not limited to masking and staff vaccination.
Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage.
Some sitting, standing, bending and reaching may be required.
Supplemental Information
Benefits:
Do you know what Total Compensation is? Click here Agency Contact Information:
Angela.
Simmons@hsd.
nm.
gov For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position This position is not covered by a collective bargaining agreement.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
5 Full-time 1 day ago Full Job Description Salary $24.
11 - $38.
58 Hourly $50,155 - $80,248 Annually This position is a Pay Band 70 Purpose of Position This posting may be used to fill multiple vacancies.
This posting will be used to conduct an ongoing recruitment and will remain open until all positions have been filled.
Why does the job exist? The Operations Research Analyst - Advanced will:
Provide help desk support to users of the Automated System Program and Eligibility Network (ASPEN) public assistance benefit system; Resolve issues submitted by ASPEN users via telephone or portal; Create and follow-up incident reports using Cherwell, Clear Quest and DameWare; Troubleshoot and document system issues and provides instruction on eligibility determination, benefit issuance, name clearance, interfaces, correspondence, account creation, password resets and associated system requests; Conduct User Acceptance Testing (UAT) for the ASPEN System in order to determine if the requirements of a specification or contract are met; Conduct formal testing with respect to user needs, requirements, and business processes; Determine if a system satisfies all requirements.
How does it get done? The Operations Research Analyst - Advanced is responsible for:
Resolving issues submitted by ASPEN users via telephone or portal; Creating and following-up of incident reports using Cherwell, Clear Quest and DameWare; Troubleshooting and documenting system issues; Providing instruction on eligibility determination, benefit issuance, name clearance, interfaces, correspondence, account creation, password resets and associated system requests; Conducting User Acceptance Testing (UAT) and formal testing; Creating, documenting and analyzing test case scenarios using predetermined data from user stories.
Who are the customers? Users of the Automated System Program and Eligibility Network (ASPEN) public assistance benefit system.
Ideal Candidate The Ideal Candidate has:
Experience interacting with the public to take an application or to determine eligibility for governmental assistance; Experience utilizing the Automated System Program and Eligibility Network (ASPEN); Current knowledge of Income Support Division (ISD) policies and procedures; Experience resolving complex issues; Analytical Skills.
Minimum Qualification Bachelor's degree and two (2) years of experience including research, statistics, computer science, data analysis, accounting, auditing, finance, economics, business, public administration, budgeting, management and/or systems analysis.
Substitutions Apply.
See Substitution Table below.
Substitution Table These combinations of education and experience qualify you for the position:
Education Experience 1 High School Diploma or Equivalent AND 6 years of experience 2 Associate's degree AND 4 years of experience 3 Bachelor's degree AND 2 years of experience 4 Master's degree or higher AND 0 years of experience Education and years of experience must be related to the purpose of the position.
If Minimum Qualification requires a specific number of semester hours in a field (e.
g.
6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications.
No substitutions apply for semester hours.
Employment Requirements Must possess and maintain a valid Driver's License.
Working Conditions State of New Mexico employees may be impacted by the Public Health Order dated December 19, 2022, which requires facilities licensed or certified by the Centers for Medicare and Medicaid Services (CMS), including all hospital types, long-term care facilities, nursing homes, hospice facilities and rehabilitation facilities, as well as assisted living facilities and adult day care settings, to adhere to all COVID-related requirements prescribed by CMS, including, but not limited to masking and staff vaccination.
Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage.
Some sitting, standing, bending and reaching may be required.
Supplemental Information
Benefits:
Do you know what Total Compensation is? Click here Agency Contact Information:
Angela.
Simmons@hsd.
nm.
gov For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position This position is not covered by a collective bargaining agreement.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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